Refund policy

Version of 13 October 2026

Modules are digital goods, so a refund works differently from returning a physical item. The rules below describe when we give the money back.

When a refund is made

• You have not downloaded the module: you may cancel the order within 14 days of payment and get a full refund.
• The module does not work as described on its product page on a supported Odoo version, and we could not fix it within 14 days after your request.
• You were charged twice or by mistake.

When a refund is not made

• The module has been downloaded and works as described.
• The module was bought for an Odoo version or edition it does not support according to its product page.
• The problem is caused by third-party modules or by changes made to the module's code.

How to request a refund

Write to info@many2one.online from the email used for the order, state the order number and the reason. We reply within 3 working days.

An approved refund is sent to the card used for the payment within 7 working days; when it reaches the account depends on the bank.

After a refund the licence for the module ends and its copies must be removed.